Welcome to Ramsetu. By using our website, creating an account, or placing an order, you agree to these Terms & Conditions and the related policies published on our website. 1. Products & Pricing We aim to show accurate product descriptions, images, purity, weight, and pricing. Minor variations may occur. Precious-metal prices and other charges may change with market conditions. Obvious pricing or technical errors may be corrected before or after an order is placed. 2. Orders & Payments Orders are subject to product availability, payment confirmation, delivery serviceability, and verification. We may hold or cancel an order for stock issues, incorrect information, suspected fraud, payment failure, or legal requirements. If an eligible paid order is cancelled, the applicable refund will be processed through the relevant payment method. 3. Shipping & Delivery Customers must provide a complete and correct delivery address. Delivery dates are estimates and may change because of courier delays, weather, public events, or circumstances outside our reasonable control. Please inspect the package promptly and contact us if it appears damaged, incorrect, missing, or tampered with. 4. Returns, Refunds & Cancellations Returns, replacements, exchanges, cancellations, and refunds are subject to the policy applicable to the purchased product. Eligibility may depend on product condition, customization, packaging, certificates, invoices, and order status. Mandatory consumer rights under applicable law remain unaffected. 5. Account & Security You are responsible for providing accurate information and keeping your account credentials secure. Please notify Ramsetu promptly if you suspect unauthorized access or misuse of your account or order information. 6. Product Records & Authenticity Where provided, customers should retain invoices, certificates, QR-linked records, packaging, and other product documents. These may be required for verification, support, return, exchange, warranty, or resale-related requests. 7. Website Use & Intellectual Property The Ramsetu name, logo, website content, photographs, graphics, designs, and software are owned by or licensed to Ramsetu. You may not misuse the website, attempt unauthorized access, submit fraudulent transactions, introduce harmful code, or commercially copy protected content without permission. 8. Privacy, Third Parties & Liability Personal information is handled according to our Privacy Policy. Payment gateways, courier providers, and other third-party services may have their own terms. To the extent permitted by law, Ramsetu is not responsible for indirect losses or delays caused by third-party systems or events beyond our reasonable control. 9. Changes, Governing Law & Support We may update these Terms when our services, policies, or legal requirements change. The latest published version will apply. These Terms are governed by applicable laws of India, subject to mandatory consumer rights. For assistance, use the Contact Us page or official Ramsetu support channels shown on the website.